Project: Strategize, research, design and have developed, an overhaul of existing enterprise and customer facing experiences, leveraging modern day technology, for a seamlessly holistic experience! Ultimately creating memorable customer experiences while generating siginificant ROI in efficiencies.
Setting the stage for success
Through extensive research, findings indicated significant gaps in our consumers shopping, service and repair journeys. These gaps appeared throughout most interactive touchpoints in the organization, in-store and online along with enterprise systems. A dire need for synergistic cohesion was needed. In order to provide the high level of excellence while maintaining that status-quo of being the Best, these gaps must be alleviated.
The video I created below highlights the major alignment necessary, along with imperative ingredients for what success will look like. Take a moment and follow along in the digital transformation of enterprise and consumer experiences.
